We specialize in auto and property claims, including Catastrophe, Large Loss, Claims Optimization and Transformation.

At Craig Perez Consulting, we help insurance organizations and service providers unlock operational clarity, strategic alignment, and measurable results. Whether you're navigating claims transformation, catastrophe readiness, or workforce optimization, we bring executive-level insight with hands-on execution.

Here’s how we deliver value:

• Strategic Clarity: We distill complex operational challenges into clear, actionable strategies that align with your business goals and regulatory environment.

• Operational Efficiency: From workflow redesign to audit standardization, we identify friction points and implement scalable solutions that improve speed, accuracy, and customer satisfaction.

• Leadership Enablement: We coach and structure teams for performance — clarifying roles, optimizing spans of control, and embedding accountability frameworks that elevate leadership impact.

• Technology Integration: We identify the gap and provide recommendations between business needs and tech capabilities, ensuring your tools — from claims platforms to messaging systems — support your frontline and your future.

• Member Experience Enhancement: We embed empathy and efficiency into every touchpoint, from FNOL to resolution, helping you deliver on your brand promise when it matters most.

• CAT Readiness & Resilience: We assess and strengthen your disaster response infrastructure, playbooks, and surge staffing models to ensure you're ready when your members need you most.

Whether you're preparing for growth, responding to disruption, or seeking a trusted partner to guide transformation, Craig Perez Consulting delivers the insight, structure, and momentum to move your business forward.

Yes. At Craig Perez Consulting, we specialize in tailoring solutions to fit the complexity and nuance of your claim environment. Every organization faces unique challenges — whether it’s surge response, niche coverage scenarios, vendor coordination, or regulatory constraints — and we design strategies that reflect your operational reality.

Our customized approach includes:

• Claims Workflow Mapping: We analyze your current processes and build bespoke workflows that reduce friction, improve throughput, and align with your strategic goals.

• CAT Response Optimization: We assess your infrastructure, staffing models, and playbooks to ensure readiness for high-impact events — with scalable solutions that flex to your footprint.

• Audit & Quality Protocols: We assess your existing audit framework and tailor protocols that align with your authority levels and member experience standards.

• Training & Enablement: We enhance your targeted training programs and post-class reinforcement tailored to your team’s skill levels and claim complexity.

• Technology Integration: We align your tech stack — from estimating platforms to messaging tools — with your operational needs, ensuring seamless execution in unique scenarios.

Whether you're managing complex property losses, coordinating across multiple vendors, or navigating surge staffing, we bring clarity, structure, and strategic insight to every engagement